pak356 Privacy Policy

1 Introduction

pak356 ("we," "us," "our") operates the online gaming and sports betting platform accessible at pak356.asia (the "Platform"), serving players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond. In the course of operating the Platform and providing our Services to you, we necessarily collect and process certain personal information about you.

This Privacy Policy sets out in clear, plain terms what personal data pak356 collects, the purposes for which that data is used, the legal bases on which we rely to process it, with whom we share it, how long we retain it, and the rights you hold as the data subject. We are committed to handling your personal information with the highest standards of security, discretion, and transparency — because the trust of Pakistani players is something we take seriously and work to earn every day.

This Policy should be read alongside the pak356 Terms & Conditions, which govern your overall use of the Platform.

2 Data Controller

For the purposes of applicable data protection law, pak356 is the data controller in respect of the personal data of players using the Platform. This means that pak356 determines the purposes and means by which your personal data is processed.

Where pak356 engages third-party service providers to process data on its behalf — such as payment processors, identity verification providers, or gaming software suppliers — those parties act as data processors under pak356's instructions and are subject to contractual data processing agreements that impose obligations consistent with this Privacy Policy.

For all data protection enquiries, requests, or concerns, please contact the pak356 Data Protection team using the contact details provided in Section 16 of this Policy.

3 Personal Data We Collect

The categories of personal data that pak356 collects and processes about you are as follows:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (for mandatory 21+ age verification)
• Pakistani National Identity Card (CNIC) number or passport number
• Gender (where provided during registration)
• Username and account identifier

3.2 Contact Data

• Pakistani mobile telephone number (Jazz, Telenor, Zong, Ufone, or Warid)
• Email address
• Residential address (city and province within Pakistan)

3.3 Financial & Transaction Data

• JazzCash or EasyPaisa mobile wallet numbers used for deposits or withdrawals
• Bank account details for HBL, UBL, Meezan Bank, or other institutions where used for transactions
• Cryptocurrency wallet addresses where used for USDT or BTC transactions
• Full transaction history including deposits, withdrawals, wagers, winnings, and bonus credits
• Source of funds information where required for KYC compliance

3.4 Technical & Device Data

• IP address at the time of account access
• Device type, operating system, and browser information
• Mobile network operator and device identifiers where applicable
• Session timestamps, login history, and geographic location data derived from IP address

3.5 Gaming & Behavioural Data

• Game play history, including games played, stakes, outcomes, and session durations
• Sports betting history including markets, odds accepted, and settlement outcomes
• Responsible gaming tool usage, including deposit limits, self-exclusion, and session time settings
• Bonus and promotional participation history
• Customer support interaction records

3.6 Verification Documentation

• Copies of identity documents submitted for KYC verification (CNIC, passport, or equivalent)
• Proof of address documents
• Source of funds documentation where requested

4 How We Collect Your Data

pak356 collects personal data through the following means:

• Direct provision by you: Data you provide when registering for an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access or use the Platform, including via cookies, server logs, and analytics tools embedded in the Platform.
• Third-party sources: Identity and age verification data from licensed KYC service providers; fraud prevention and AML screening data from compliance databases; and payment confirmation data from JazzCash, EasyPaisa, and banking partners.

5 Legal Basis for Processing

pak356 processes your personal data only where there is a valid legal basis to do so. The legal bases we rely upon are as follows:

6 How We Use Your Personal Data

pak356 uses the personal data we collect for the following purposes:

6.1 Platform Operation

To create and maintain your pak356 account; to authenticate your identity at login; to process your deposits, wagers, and withdrawal requests in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and cryptocurrency channels; to manage bonuses and promotional entitlements; and to provide access to the full range of pak356 gaming services.

6.2 Compliance and Verification

To conduct mandatory age verification confirming that all pak356 players are 21 years of age or older; to carry out Know Your Customer (KYC) identity verification; to screen transactions for Anti-Money Laundering (AML) compliance; to comply with applicable regulatory requirements; and to cooperate with lawful requests from governmental or regulatory authorities.

6.3 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, account compromise, bonus abuse, money laundering, and other prohibited conduct; to monitor for suspicious login activity and flag potential account takeover attempts; and to maintain the security and integrity of the pak356 Platform for all players.

6.4 Responsible Gaming

To monitor gaming patterns that may indicate problematic gambling behaviour; to apply responsible gaming tools including deposit limits, session alerts, and self-exclusion at your request or in response to mandatory intervention triggers; and to fulfil our duty of care obligations to the pak356 player community.

6.5 Customer Support

To respond to your support queries, complaints, and disputes; to investigate and resolve issues with your account, transactions, or gaming sessions; and to maintain records of support interactions for quality assurance and compliance purposes.

6.6 Platform Improvement

To analyse aggregated, anonymised usage data to understand how players interact with the Platform, which games and features are most valued by Pakistani players, and how the pak356 experience can be improved. Individual player data used for analytics is pseudonymised or aggregated prior to analysis where possible.

7 Data Sharing with Third Parties

pak356 does not sell, rent, or trade your personal data. We share your information only in the following strictly controlled circumstances:

7.1 Payment Processors

Transaction data necessary to process your deposits and withdrawals is shared with the relevant payment service providers, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and cryptocurrency processing partners. These providers receive only the minimum data necessary to execute your transaction and are bound by their own regulatory privacy obligations.

7.2 Identity Verification Providers

For KYC and age verification purposes, identity document data and personal details may be shared with licensed third-party identity verification service providers. These providers process your data solely for verification and are prohibited from retaining or using it beyond that purpose.

7.3 Gaming Software Providers

Your account identifier and session data may be shared with pak356's licensed game content providers to facilitate your access to their games. These providers do not receive your full personal profile and are bound by data processing agreements.

7.4 Legal and Regulatory Disclosure

pak356 may disclose personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent required and in accordance with applicable legal process.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pak356's business, personal data held by pak356 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained by the successor entity.

8 Cookies & Tracking Technologies

pak356 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow the Platform to recognise your browser, maintain your session, and remember your preferences.

8.1 Essential Cookies

These cookies are strictly necessary for the pak356 Platform to function. They maintain your login session, remember your language and currency preferences, and ensure the security of your account. These cookies cannot be disabled without impairing your ability to use the Platform.

8.2 Analytics Cookies

pak356 uses analytics cookies to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This information is used in aggregate form to improve the Platform experience. You may opt out of analytics cookies through your browser settings or our cookie preference centre.

8.3 Marketing Cookies

Where you have given consent to receive marketing communications, pak356 may use cookies to deliver relevant promotional content and to measure the effectiveness of promotional campaigns. Marketing cookies can be disabled through our cookie preference settings without affecting your ability to use the Platform's core features.

8.4 Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling essential cookies will affect your ability to log in and use the pak356 Platform. For guidance on managing cookies in your specific browser, please consult your browser's help documentation.

9 Data Retention

pak356 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and compliance obligations. The following retention principles apply:

• Active account data: Retained for the duration of your active pak356 account relationship.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with AML regulatory requirements.
• KYC documentation: Retained for a minimum of five (5) years following account closure or the end of the business relationship.
• Customer support records: Retained for three (3) years following the resolution of the relevant interaction, subject to any ongoing dispute or legal proceedings.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, at which point it is deleted within 30 days.
• Self-exclusion records: Retained indefinitely to prevent circumvention of self-exclusion by re-registration. This is a responsible gaming safeguard, not a punitive measure.

At the end of the applicable retention period, your personal data is securely deleted or anonymised such that it can no longer be attributed to you.

10 Data Security

pak356 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and pak356 servers;
• Encryption at rest for all sensitive personal and financial data stored in pak356 databases;
• Access controls ensuring that only authorised pak356 personnel with a legitimate operational need can access player personal data;
• Two-factor authentication available for all player accounts and enforced for all internal administrative access;
• Regular security audits and penetration testing of the Platform infrastructure;
• Intrusion detection and monitoring systems operating continuously across all Platform infrastructure.

11 Your Data Rights

Subject to applicable data protection law and certain legal exceptions, you hold the following rights in respect of your personal data held by pak356: